(Frequently Asked Questions)

Q: How Do I Search

A: For search tips on how to search this site, please Click Here.

Q: What if I’ve Found Errors at

A: If you have found errors anywhere in our site, we would like to hear about them as soon as possible so that they may be corrected. As stated in our policy we do not guarantee the accuracy of our content, however we would sure like to make sure it is as accurate as possible. Here are some contacts that you may use to report errors:

    For errors with the web site itself (pages don’t work, browser errors, etc.) Please send e-mail to:

    For errors with digital media (Catalog Sheets, Manuals, Service Bulletins, Photos, etc.) Please send e-mail to:

Q: Who do I Contact for General Questions?

A: Cornelius has a few general e-mail addresses for submitting questions. Listed below, you will find which one to use:

Q: Do I Need to Load Any Special Software?

A: For the most part, No! Most current computer configurations have everything that you need. If you think you might be missing something, please check list below to see if your system is ready:

    Microsoft Internet Explorer 5.x or higher

    While Netscape® and other browsers may work without any problems, Microsoft® Internet Explorer® is the preferred browser for the IMI Cornelius web site. The site is optimized for the latest release and one version back of the Internet browser. If you do not have a current browser and would like to download the latest, just click the Internet Explorer Icon above that will take you to Microsoft’s web site where you can download the latest version for free.

    NOTE: See known Issues listed below with certain versions of Internet Explorer.

    Adobe® Acrobat® Reader® 5.0 or higher

    Adobe® Acrobat® Reader® is the required reader for viewing most of the documentation found at the Cornelius web site. Once again, the most current release and one version back is the supported browser. If you do not have a current reader, you may obtain one free of charge by clicking on the Get Acrobat® Reader® icon above.

    Macromedia Flash Player

    In some sections of the Cornelius web system, Macromedia Flash may be used. In order for your browser to deliver the appropriate content, you may need the Flash player loaded. To get the latest Flash player, please click the “Get Macromedia Flash Player” icon above. (Keep in mind that Flash can produce audio. You will need to have an audio card and speakers installed for full use of the Flash Player.)

    Microsoft® Media Player

    In some sections of the Cornelius web system, you may have the ability to view online videos. In order to view any type of video from our web system, you will need to have a current media player installed. If you do not have a current media player, you may click the media player icon above and download Microsoft’s latest version for free. (Keep in mind that in order to see and hear this type of content, you will also need to have the appropriate hardware such as an installed audio card with speakers and a video card that will support video.)

These are the key tools that you will need loaded on your system for full use of what is being distributed.

Q: How do I download media to my system?

A: There are a few ways to download media to your system so that you may view it offline. This also depends on the media type. Here are some quick ways to do this:

    • For Images – Once you have opened an image, you may simply right-click the image (click on the image with your right mouse button instead of the left one) and then left-click on ‘save picture as”. You will then be prompted to choose a location to where you would like to save the image.

    • For PDF files, if you do not want to open the file, you may right-click on the hyperlink to the file and then left-click on “save target as”. You will then be prompted to choose a location to where you would like to save the file.

    • For PDF files, once you have opened the file, you may simply click on the icon that looks like a floppy disk in the Acrobat toolbar. You will then be prompted to choose a location to where you would like to save the file.

    • Other file types in most cases will ask you whether or not you would like to download the file. If you choose to download the file, you will the be prompted to choose a location to where you would like to save the file.

Once you have saved the file to your system, just navigate to the location where you saved the file and double-click it to open it

Q: The Web Site and/or the Downloads Seems Slow?

A: Performance of this site is based on many variables. The most common variable is how you are connected to the Internet. This site is optimized for 50 Kbps connections or faster. Unfortunately these speeds are not always achievable depending on where you are, what hardware you are using, etc. While we have kept most of our files underneath the 1 MB mark, there are still a number of them that are larger than that. These files will obviously take linger to download. Keep in mind that once you have downloaded them and saved them to your local system, you should be able to open them from that location in seconds. Here are some tips for you to remember:

    • With a 28.8 Kbps connection, you can estimate that it will take approximately 10 minutes for every 1 MB of data that needs to be downloaded or viewed.

    • In many cases to view these files, the system must download a temporary copy before it can display it self. Be patient, if the file appears to come up however is empty or white, it is probably still downloading.

    • Be sure to look at the file size before you click on the file so that you can estimate how long it may take.

    • You should have a system that has adequate resources available. (For example; Pentium class 300 MHz or better processor, 64 MB of RAM preferably more, at least 100 MB of free disk space available on the hard drive preferably more, an Internet connection of at least 50Kbps or more (slower connections will work, they will simply take longer), and the current software tools listed above.


    Microsoft Internet Explorer 5.5 SP1

    Do not use Microsoft Internet Explorer Service Pack 1 (SP1). This service pack is unstable and contains a number of bugs, which affect the correct functioning of the IMI Cornelius Inc. web site.

      1. If users with Internet Explorer 5.5 SP1 try to save a file to disk, Internet Explorer will not save the native or web-viewable file, but rather the web filter (which is an HTML page). A workaround for this is to right-click and use the Save-As option.

      2. Forces refreshes (by clicking the refresh button in Internet Explorer or pressing F5) does not always work, which means that the screen may seem refreshed but in reality it is not.

      3. Status messages are not always displayed in the status bar correctly, which means that browser actions being carried out may not be reported in the status bar.

    Microsoft Internet Explorer 5.0 Build 5.00.3103.1000

    If Internet Explorer 5.0 Build 5.00.3103.1000 s used as the web browser, there are various intermittent problems related to uploading files and starting Java Applets. NOTE: This is the default browser version that is shipped with Windows 2000 Professional, Service Pack 1.

    Microsoft Internet Explorer 5.0 SP2 build 5.00.3315.1000

    If Internet Explorer 5.0 SP2 Build 5.00.3315.1000 is used as the web browser, there are various intermittent problems related to basic internal browser functions specifically for those who check content in and out of the IMI Cornelius Inc. web site.

    NOTE: This is the default browser version that is shipped with Windows 2000 Server, Service Pack 2

    To find out what version of Internet Explorer you have, start your browser and look under Help – About Internet Explorer

    Netscape 6.x and Sun’s Java Plug-In

    There are issues if you are running Netscape 6.1 or 6.2 on a client computer and applets are started (for example, the multiple-file upload applet or any of the administration applets). This is because by default Netscape 6.1 and 6.2 use Sun’s JDK 1.3 Java plug-in, which is known to have compatibility issues with the IMI Cornelius Inc. web site. These issues are related to authentication when launching an applet for the first time and applets closing when the parent window has changed. There are no problems if you use JDK 1.1 with Netscape (which is the default for Netscape 4.7x releases).